If your question is not answered here, we will be happy to answer it for you over phone, email, or in person.
If you are not satisfied with your Renovo for any reason you may return it within the first seven (7) days after receipt under the following conditions.
The customer is responsible for the cost of return shipping, and Renovo may assess up to a 10% restocking fee at our discretion. If a returned item is received with damage due to improper packaging or repackaging, we will assess the damage and at our option, charge for the repair or return the product unable to issue a refund.
Any orders canceled prior to shipment will be be subject to a 7% cancellation fee.
If you received a damaged product:
Please send photos of the damaged item and the shipping label to firstname.lastname@example.org. Please do not dispose of any damaged packaging.
We offer a lifetime warranty to the original owner of road frames, and a 5-year warranty on mountain frames. The warranty is for manufacturing and material defects only, the owner is responsible for returning the frame to the factory. Components must be removed before returning and a return authorization is required. Full warranty details here.
|Pursuit / Aerowood Frame Size||48 / XS||51 / S||54 / M||56 / M/L||58 / L||61 / XL|
|Rider Height (in)||59-63"||64-67"||67-70"||70-73"||73-75"||74-76"|
|Renovo Mountain Frame Size||15 / S||17 / M||19 / L||21 / XL|
|Rider Height (in)||62-66"||67-70"||71-74"||74-76"|
|John Day Frame Size||52 / S||55 / M||58 / L||61 / XL|
|Rider Height (in)||62-66"||67-71"||72-74"||74-76"|
READ THESE TERMS AND CONDITIONS CAREFULLY. THESE TERMS AND CONDITIONS (“TERMS”) GOVERN BOTH (A) PURCHASES BY YOU (the “Customer” and sometimes also referred to as “you,” “your,” or “user” herein) from Renovo Design, llc. (“Renovo” and sometimes also referred to as “us,” “we” or “our” herein) via use of www.renovobikes.com, or the websites of any Renovo affiliates and/or authorized Renovo retailers that are linked to the foregoing websites (each a “Website”) (references herein to “this Website” shall mean and apply to each and every aforementioned Website), as well as (B) your USE OF THIS WEBSITE EVEN IF YOU DO NOT MAKE ANY PURCHASE.
IF YOU USE THIS WEBSITE AND, IF YOU MAKE A PURCHASE YOU AGREE TO BE BOUND BY THE “SECTION A” TERMS (AND ANY TERMS INCORPORATED BY REFERENCE).
DO NOT USE THIS WEBSITE, ONLINE SERVICES, OR MOBILE APPLICATION IF YOU DO NOT AGREE TO ALL OF THESE TERMS.
Terms applicable to users making website purchases. Terms apply specifically to all users making purchases on this Website.