With our new Total Ride Satisfaction program, riders in the continental US who order complete stock bikes will receive free shipping and a complimentary 3-day evaluation period.
After three days of riding your new bike on your favorite rides, you may choose to either keep the bike or return it for a refund.**
It’s as simple as selecting your model, size and component group, if you have any questions, we’re here to help, and we'll contact you to confirm your choices, and update you of any unforeseen changes to assembly or shipping status
We’ll assemble your bike within three weeks and ship it to your doorstep.
Once it arrives, assemble the bike from our SuperBikeBox in less than 20 minutes and go ride!
Ride it and love it. You know you’ll want to keep it.
*to the Continental US
**Return shipping charge deducted from Refund.
Choose your model, size and component package.
Pay the full price of the bike with your credit card.
Now Renovo Will:
Assemble components to frame within three weeks. (*estimated)
We will arrange shipping so the bike arrives as close to the day you wish as we can arrange.
Free shipping to the Continental US.
Ship it in our SuperBikeBox, which offers thesafest shipping and easiest unboxing you’ve experienced outside of an iPhone!
The bike is shipped tuned and and ready to ride. You’ll need to mount the front wheel, seatpost, pedals and fit the bars to the stem.
We include complete instructions and tools!
We will call you on day of unpack to make sure it’s all good.
If the bike needs the attention of a professional mechanic for any reason, please notify us immediately. Renovo will arrange to cover any charges and extend your demo period accordingly if necessary.
You have three days after receipt to experience the Renovo difference. May we suggest you:
Do a club ride
Show it off at your favorite Sunday coffee shop
Commute to work
Hit the backroads
Ride your favorite XC trails
On the fourth day (after you’ve had 3 complete days to ride) we will contact you to confirm your choice to keep or return your bike.
Welcome to the Renovo Owners' Club!
We're glad you love your new bike; now all you have to do is ride.
We'd love it if you share your experience with us via our evaluation form, and with the world on Yelp, Facebook, Instagram or wherever you choose.
Contact Renovo to obtain a return authorization number and inform us when and where it will be available for pickup by UPS (or FedEx...we’ll contract one).
Carefully repack the bike in the Superbox per instructions.
Renovo will arrange the pickup and refund the full price (less return shipping) after it’s received at the factory.
You will be charged for return freight and damage etc. if any, as below.
You are responsible for the bike in the event the bike is stolen, or for any damage to the frame or components including shipping damage from incorrect packing, but not including normal tire/component wear from riding.
Whether you keep or return the bike, we grow and learn on feedback, so please complete our product evaluation form. Thank you.
The Total Ride Satisfaction program is available only to US customers on Ready to Ride frames built with stock component packages (John Day, Pursuit, FatAsh, Glenmorangie Original)
Framesets, built to order models (Aerowood), Custom component packages and International Orders are outright purchases, returnable only for defect.
|Pursuit & Aerowood Frame Size||48 / XS||51 / S||54 / M||56 / M/L||58 / L||61 / XL|
|Rider Height (in)||59-63"||64-67"||67-70"||70-73"||73-75"||74-76"|
|Renovo Mountain Frame Size||15 / S||17 / M||19 / L||21 / XL|
|Rider Height (in)||62-66"||67-70"||71-74"||74-76"|
|John Day & G.M. Original Frame Size||52 / S||55 / M||58 / L||61 / XL|
|Rider Height (in)||62-66"||67-71"||72-74"||74-76"|
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DO NOT USE THIS WEBSITE, ONLINE SERVICES, OR MOBILE APPLICATION IF YOU DO NOT AGREE TO ALL OF THESE TERMS.
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